My ANA Business Class Experience: Not Quite What I Expected
ANA, Japan’s largest airline, is often celebrated as a top-tier carrier. Naturally, I was excited to try their business class product. However, my experience left me less than impressed.
Introduction
In today’s competitive skies, the quality of business class products varies greatly. Newer offerings promise more privacy and luxury than ever before. So, how does ANA’s business class stack up?
I flew onboard the 787-9, one of over 80 Dreamliners in ANA’s fleet. My flight was a direct 10-hour overnight journey from Sydney to Tokyo’s Haneda airport, the start of a two-week trip that included a cruise aboard Norwegian Spirit.
Pre-Flight Experience
In Sydney, my experience began with priority check-in. Business class passengers can check two pieces of luggage, each up to 32 kilograms. After breezing through check-in, we headed to the Air New Zealand lounge. ANA is a Star Alliance member, so business class passengers can also use the Singapore Airlines SilverKris lounge, which closes at 6pm. The AirNZ lounge offers a tended bar, a basic buffet, and a chef’s station serving a plated special.
Boarding and Cabin Impressions
We boarded slightly ahead of schedule. ANA’s 787-9 business class features lie-flat seats with direct aisle access. Seats alternate between window and aisle positions, with window seats offering more privacy. I initially booked a center seat but managed to switch to the coveted 1A at online check-in.
Upon boarding, I was struck by the cabin’s cold, clinical appearance. The fluorescent lighting and color scheme felt more like a 90s classroom than a luxurious business class cabin. However, the seat layout, especially 1A, was excellent, featuring an 18” touch screen, ample storage, and multiple outlets.
In-Flight Experience
At the seat, a topper, blanket, pillow, slippers, water, and an amenity kit awaited. Champagne was served in a plastic cup before takeoff. ANA allows meal pre-selection, and I opted for the Japanese menu. The service was warm and professional, with the flight attendant recommending a sake to accompany my meal. However, the presentation and single-tray service felt underwhelming compared to other airlines.
The business class cabin had three bathrooms, and I quickly set up my flatbed for some rest. Unfortunately, the seat was too firm, making it difficult to sleep. Around 4 am Sydney time, I opted for the anytime dining menu and enjoyed the famous Ippudo plant-based ramen.
Entertainment and Final Thoughts
The in-flight entertainment was adequate but not as extensive as some competitors. As we neared Tokyo, I had my first glimpse of Mt. Fuji, a breathtaking sight that was a highlight of the trip.
While the service was among the best I’ve experienced, ANA’s business class product on the 787-9 felt average in 2024’s competitive market. Although ANA’s new The Room business class on the 777 aircraft has moved the goalposts, the older 787 product is underwhelming by comparison.
I used 78,000 Velocity frequent flyer points and paid about $91 AUD in taxes and fees for this flight. Availability opened up a week before departure, so it’s worth checking for last-minute reward seats.
Watch the Full Review
For a more detailed review of my ANA business class experience, including visuals and additional insights, check out the full video on my YouTube channel. Don’t forget to like, comment, and subscribe for more travel reviews and tips!
